If you're an ES Admin, you might have seen some staff or students marked as "soft-deleted".  What does that mean and how can you change that status?

What It Means

The term soft-deleted indicates that the user is viewed as deleted, even though they are still in the application.  This is different from a hard-delete; where the user's records are actually removed from the system.

The status of "soft-deleted" indicates that the last time an update was done either via a OneRoster file or via Clever, the user in question wasn't part of the data.  This can happen for many reasons.  The user might have been removed from your SIS.   There might have been an issue syncing with OneRoster or Clever.

For all those reasons, instead of deleting a user when they aren't found during an update, we mark them as "deleted".  In the case of the staffer, any future appointments are cleared.  The same is true for students.  However, their history is maintained!  So if the user is still part of the school, all of the appointment history associated with that user will still be in the system when they are reactivated.

How Is A User Reactivated

The only way to reactivate a user that has been soft-deleted is to ensure they are part of the next import.  This cannot be managed manually from within Enriching Students.  This flag is controlled via the import process.  If we were to manually change the value, the user would simply be soft-deleted the next time a sync was done to your SIS.